What mentoring support is available to help me understand university systems, student life, and academic study?

Answer

The Learner Development Service (LDS) recruits current USW students to support their peers in navigating university life. This includes pastoral and academic guidance from three types of mentors: Digital Mentors, Peer Support Mentors, and PASS Leaders.

  • Digital Mentors help students access and use university systems and apps like UniLife, Blackboard, and Turnitin.
  • Peer Support Mentors offer informal, practical support to help new students settle into university life.
  • PASS Leaders run weekly sessions to support first and foundation-year students with academic skills and course content.

 

Contact Student Mentoring at studentmentoring@southwales.ac.uk for support.

  • Last Updated Jun 02, 2025
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Use the Academic Skills chatbot to ask questions or access information about the Learner Development Service (formerly known as Study Skills) and the resources available. 

Queries submitted between Monday and Friday, 09:00 – 16:30 (excluding bank holidays and university closure days) will be monitored by Learner Development Specialists. 

Outside of these hours, any queries requiring input from a Learner Development Specialist will be responded to on the next working day after 09:00.